Our refund policy
Our club policy is that there are no refunds.
If you’re unable to attend a sports session
If you’ve booked an individual session and you’re unable to attend then if you send us a Whatsapp message at least 6 working hours in advance then we can give you a credit to rebook. Working hours are 9am-9pm every day.
It’s not possible to reschedule an individual session that was already previously rescheduled, and it’s not possible to reschedule a block booking.
There are no refunds or game credits or any alternatives in any other circumstance.
If we’re unable to run a sports session
If we’re unable to run a sports session then we will give players a session credit so they can book an alternative session.
Only in this case, if you prefer a refund then let us know and we’ll process that.
How to use your game credit
We’ll give you a discount code which you can use to book yourself in for another sports session.
You’re welcome to give your discount code to someone else to use.
On the sports session payment page you’ll see a box to enter your discount code.
If the alternative session you’re booking costs more then you’ll just need to pay the difference.
Game credits (discount codes) are valid for 4 weeks from the date of issue to you. You can book a sports session that runs on any date, but you must make the booking within 4 weeks from the date the discount code is issued to you.